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Popis
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• Day to day operations tasks (Backup/ Archive/ Anti Virus/ Application, …)
• Support of call center as transaction supporter
• Support of call center as application specialist for branches/ store ICT
• Daily Operation
• Patch management
• XP, Device driver, Java, JXS, iCash Server, API iCash, POS API, Banking Client, Web-Interfaces, Appl. iCash, Banking Client, ProAdmin Client, Tivoli Agent, …, Derby DB
• Software Distribution
• Firmware updates
• Delivery of non standard orders (special reports/ …)
• Monitoring Center for:
• Branch ICT
(Interfaces, Jobs, Journals, Appl., DB, MW, OS, Storage)
• Infrastructure ICT, backend
(Interfaces, Jobs, Journals, Appl., DB, MW, OS, Storage)
• Connectivity (Branch and Infrastructure)
• Open Incidents and Problems
• MoD Support
• Coordination and Documentation of the Escalation tasks
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