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Popis
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• Day to day operations tasks (Backup/ Archive/ Anti Virus/ Application, …) • Support of call center as transaction supporter • Support of call center as application specialist for branches/ store ICT • Daily Operation • Patch management • XP, Device driver, Java, JXS, iCash Server, API iCash, POS API, Banking Client, Web-Interfaces, Appl. iCash, Banking Client, ProAdmin Client, Tivoli Agent, …, Derby DB • Software Distribution • Firmware updates • Delivery of non standard orders (special reports/ …) • Monitoring Center for: • Branch ICT (Interfaces, Jobs, Journals, Appl., DB, MW, OS, Storage) • Infrastructure ICT, backend (Interfaces, Jobs, Journals, Appl., DB, MW, OS, Storage) • Connectivity (Branch and Infrastructure) • Open Incidents and Problems • MoD Support • Coordination and Documentation of the Escalation tasks
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